Fine Garden Digital Agency
Home About Services Portfolio Process Contact

Terms of Service

Last updated: January 2025

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you (the "Client") and Fine Garden s.r.o. ("Company," "we," "us," or "our") regarding your use of our website and digital marketing services.

By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Services Offered

Fine Garden s.r.o. provides comprehensive digital marketing services, including but not limited to:

  • Search Engine Optimization (SEO) and Search Engine Advertising (SEA)
  • Social Media Marketing and Management
  • Web Design and Development
  • Email Marketing and Automation
  • Content Marketing and Creation
  • Analytics and Performance Tracking
  • Digital Strategy Consulting

Specific services, deliverables, timelines, and pricing will be detailed in individual service agreements or project proposals.

3. Service Agreements

3.1 Engagement Process

All service engagements begin with an initial consultation to understand your requirements. Following this, we will provide:

  • A detailed project proposal or service agreement
  • Scope of work and deliverables
  • Timeline and milestones
  • Pricing and payment terms

3.2 Acceptance of Proposals

A service agreement becomes binding when you accept our proposal in writing (including electronic acceptance) and make any required initial payment.

3.3 Modifications

Any changes to the agreed scope of work must be requested in writing and will be subject to additional fees and timeline adjustments as determined by the Company.

4. Payment Terms

4.1 Pricing

All prices are quoted in Czech Koruna (CZK) or Euro (EUR) and are exclusive of VAT unless otherwise stated. Current VAT rates will be applied as required by Czech law.

4.2 Payment Schedule

Payment terms will be specified in individual service agreements and may include:

  • Upfront payment before project commencement
  • Milestone-based payments during project execution
  • Monthly retainer fees for ongoing services
  • Final payment upon project completion

4.3 Late Payments

Invoices are due within 14 days of issue unless otherwise agreed. Late payments may incur interest charges at the statutory rate under Czech law. We reserve the right to suspend services for overdue accounts.

4.4 Expenses

Unless included in the project fee, additional expenses (such as stock photos, premium tools, advertising spend, or third-party services) will be billed separately with your prior approval.

5. Client Responsibilities

To ensure successful project delivery, the Client agrees to:

  • Provide timely access to necessary materials, information, and assets
  • Respond to requests for feedback and approvals in a timely manner
  • Provide accurate and complete information about their business and objectives
  • Grant necessary access to relevant platforms (website, social media accounts, analytics tools, etc.)
  • Ensure all provided content and materials do not infringe on third-party rights
  • Maintain appropriate licenses for any software or platforms required for the project

Delays caused by the Client's failure to fulfill these responsibilities may result in project timeline extensions and potential additional costs.

6. Intellectual Property Rights

6.1 Client Materials

You retain all rights to materials you provide to us (content, logos, images, etc.). By providing these materials, you grant us a license to use them for the purposes of delivering our services.

6.2 Deliverables

Upon full payment, you will own the final deliverables created specifically for your project (such as custom website designs, content, graphics, etc.). However, we retain rights to:

  • Pre-existing intellectual property and proprietary methods
  • Reusable code libraries and frameworks
  • Knowledge and techniques developed during the project

6.3 Portfolio Rights

Unless otherwise agreed in writing, we reserve the right to showcase completed projects in our portfolio and marketing materials.

6.4 Third-Party Materials

Any third-party materials (stock photos, fonts, plugins, etc.) remain the property of their respective owners and are subject to their licensing terms.

7. Confidentiality

Both parties agree to maintain confidentiality of sensitive business information disclosed during the engagement. This includes:

  • Business strategies and marketing plans
  • Proprietary processes and methods
  • Financial information
  • Customer data and lists
  • Any information marked as confidential

This obligation continues for 3 years after the termination of services, except for information that becomes publicly available through no fault of the receiving party.

8. Performance and Results

8.1 Best Efforts

We commit to providing services with professional skill and care, following industry best practices and standards.

8.2 No Guaranteed Results

Digital marketing results depend on numerous factors beyond our control (market conditions, competition, algorithm changes, etc.). While we work to achieve optimal results, we cannot guarantee specific outcomes such as:

  • Search engine rankings
  • Website traffic volumes
  • Conversion rates or sales
  • Social media followers or engagement
  • Return on investment (ROI)

8.3 Third-Party Platforms

Our services may involve third-party platforms (Google, Facebook, Instagram, etc.) that we do not control. Changes to these platforms' policies, algorithms, or functionality may affect service delivery and results.

9. Website Hosting and Maintenance

9.1 Hosting

If we provide hosting services, we will make reasonable efforts to ensure uptime and performance. However, we are not liable for downtime caused by factors beyond our control.

9.2 Backups

While we implement backup procedures, Clients are responsible for maintaining their own backups of critical data.

9.3 Updates and Security

If maintenance services are included, we will perform regular updates. However, Clients must notify us immediately of any security concerns or suspected breaches.

10. Limitation of Liability

10.1 Liability Cap

To the maximum extent permitted by law, our total liability for any claims arising from our services shall not exceed the total fees paid by the Client in the 12 months preceding the claim.

10.2 Excluded Damages

We shall not be liable for:

  • Loss of profits, revenue, or business opportunities
  • Loss of data or information
  • Business interruption
  • Indirect, consequential, or punitive damages
  • Damages resulting from third-party platforms or services

10.3 Client Indemnification

The Client agrees to indemnify and hold harmless Fine Garden s.r.o. from any claims arising from:

  • Content or materials provided by the Client
  • Client's breach of these Terms
  • Infringement of third-party intellectual property rights
  • Violation of applicable laws or regulations

11. Termination

11.1 Termination by Either Party

Either party may terminate ongoing services with 30 days' written notice. Project-based services cannot be terminated once work has commenced unless mutually agreed.

11.2 Termination for Cause

Either party may terminate immediately if the other party:

  • Breaches these Terms and fails to remedy within 14 days of notice
  • Becomes insolvent or enters bankruptcy proceedings
  • Engages in fraudulent or illegal activities

11.3 Effect of Termination

Upon termination:

  • Client must pay for all services rendered up to the termination date
  • We will provide completed deliverables upon receipt of payment
  • Any prepaid fees for services not yet delivered may be refunded at our discretion
  • Confidentiality obligations continue as specified in Section 7

12. Warranties and Disclaimers

12.1 Our Warranties

We warrant that:

  • Services will be performed with reasonable skill and care
  • We have the right to provide the services
  • Services will comply with applicable laws

12.2 Disclaimer

Except as expressly stated, services are provided "as is" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

13. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to:

  • Natural disasters
  • War, terrorism, or civil unrest
  • Government actions or regulations
  • Internet or telecommunications failures
  • Pandemics or public health emergencies

The affected party must notify the other party promptly and make reasonable efforts to minimize impact.

14. Dispute Resolution

14.1 Negotiation

In the event of a dispute, parties agree to first attempt resolution through good-faith negotiation.

14.2 Mediation

If negotiation fails, parties agree to attempt mediation before pursuing legal action.

14.3 Jurisdiction

These Terms are governed by the laws of the Czech Republic. Any legal proceedings shall be conducted in the courts of Prague, Czech Republic.

15. General Provisions

15.1 Entire Agreement

These Terms, together with any service agreements and proposals, constitute the entire agreement between the parties and supersede all prior agreements or understandings.

15.2 Amendments

We may update these Terms from time to time. Continued use of our services after changes constitutes acceptance of the modified Terms.

15.3 Assignment

Client may not assign or transfer their rights or obligations without our written consent. We may assign our rights and obligations to a successor entity.

15.4 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full effect.

15.5 Waiver

Failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

15.6 Independent Contractors

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, or employment relationship.

16. Contact Information

For questions about these Terms or our services, please contact us:

Fine Garden s.r.o.

Jičínská 226/17
Žižkov (Praha 3)
130 00 Prague
Czech Republic

Email: hello@finegarden.cz

IČO: 02439671
Data Box: en29j6m

17. Acceptance

By using our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Last Updated: January 2025

Fine Garden Digital Agency

Your full-service digital marketing agency in Prague. We transform brands in the digital age.

Services

  • SEO & SEA
  • Social Media
  • Webdesign
  • Content Marketing

Company

  • About Us
  • Portfolio
  • Process
  • Contact

Contact

  • Jičínská 226/17, Prague 3
  • hello@finegarden.cz
  • IČO: 02439671

© 2025 Fine Garden s.r.o. All rights reserved.

Privacy Imprint Terms